Customer Services Portal

The digital platform for asset maintenance, reporting and management anywhere anytime

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    Manage service activities for all your healthcare assets
     

    Proper management of service activities across your multiple imaging systems and software is critical, yet challenging. You need one place to manage your assets. With our Customer Services Portal all of the moving pieces of your imaging inventory just got easier. 

     

    At a quick glance you can determine an asset’s status by modality, contract, and location. Easily enter new work orders and track current and historic service data without disrupting your workflow. View reports, contract details, and inventory lists, anytime you want, 24/7. And it comes with every Philips Equipment.

    Customer Services Portal demo
    Watch the customer services portal demo and see how to streamline workflow, view contracts and gain detailed reporting virtually anytime, and from anywhere.

    Login to the portal

     

    Access the management platform, monitor your service requests and review your assets.

    Don't have an account?

     

    Contact us to request access or answer questions about your account (available in selected countries only).

    Powerful features

    Continuously improving
    Continuously improving
    Improvements to contract details, insights into your pool of parts and labor balance and enhancements to search
    Streamline workflow
    Streamline workflow
    Centralized visibility into your assets details helps to streamline your workflow
    Comprehensive reporting
    Comprehensive reporting
    Streamline workflow with better decision-making with tools to build view and download reports
    Convenient access
    Convenient access
    Now you can manage your Philips healthcare equipment and informatics software in one place
    Total service case management
    Total service case management
    Create new service cases, check the status of existing cases and view all service activities at a glance
    View your contracts
    View your contracts
    All your contracts, all in one place with up to the minute details
    Always there, always on
    Understanding your needs, designed for you
    Based on customer feedback each release of the Services Portal delivers opportunities for even greater control over system uptime and productivity.
    Understanding your needs, designed for you
    Always there, always on
    Available 24/7, regardless of where you are located, the Services Portal helps you to see which of your organization’s assets are up and running – or order service for one that's not.

    Why choose the Customer Services Portal?

    Customer testimonial: Erik Dupont

    Customer testimonial Erik Dupont

     

    Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time.

     

    Watch video

    The Service Portal is a tool that extends the communication with Philips. We see it as a tool to get rid of time wasting procedures. It improves the information flow and it helps getting data from service."

    - Erik Dupont, Medical Physicist, Zeeland University Hospital, Denmark

    Frequently Asked Questions 

    General questions about the Philips Customer Services Portal

    Questions about the use of the Philips Customer Services Portal

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    What's trending

    Maxime Moor
    Maxine Moor
    VP Customer Service Marketing imaging systems

    @PhilipsHealth

    Read more
    1. We reserve the right to change