Clinician holds tablet

Welcome to your Customer Services Portal

Are you a biomed, IT manager, technologist or healthcare professional looking to drive better performance of your Philips (and multi-vendor) fleet across modalities anytime, anywhere?

 

Stay on top of your service performance, uptime and utilization by managing your fleet and service, system and case status with the Customer Services Portal. Use it to:

Self-manage and track your service KPIs

Keep your system requirements up to date and under control

Manage your system uptime anytime, anywhere

Elevating your customer service experience

Benefits

Our helpful service management platform makes it easy for you to identify systems requiring attention, schedule maintenance, find contracts, search and upload documentation and work reports and request service or support. Intuitive to use and optimized and updated regularly, use the portal to:
 

  • Manage your entire fleet and system needs 24/7 in one place.
  • Register digital cases quickly and easily and find case reports, manuals, contracts, warranties across all modalities.
  • Plan and manage maintenance, schedule visits and analyze, track and manage service performance and your system’s health.
  • Add or remove products from your fleet overview, easy set, track and favorite installed products as well as view the end-of-life status of your products.
  • Download bench repair forms and request a part ID and get it ordered.

Join our Philips community on the Customer Services Portal 

74%

of users agree Customer Services Portal makes it easier to work with Philips1

23.000+ 

Customer Services Portal users2

>500 

new users join Customer Services Portal monthly2

24/7

access

1 NPS Survey 2023

2 Source: Customer Services Portal dashboard

Customer Services Portal for mobile

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Did you know that you can also access your Customer Services Portal via your smartphone? It’s a handy option for key services like creating a case, some functionalities are not available yet. Scan the QR code to get started.

Portal questions answered

We are always interested in engaging with you.

Let us know how we can help.

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